BPO Renewal and Quoting Service
BPO Renewal and Quoting Service
In all areas of the Channel, there is a high strategic need to manage the retention and development of existing renewal business. This allows to optimally manage customer lifecycle while securing a long-term annuity revenue stream. It’s widely recognised that there is increasing pressure for optimisation and automation to ensure that all areas of the renewal base are being addressed effectively (particularly the long-tail). However, reduced investment in resource and system development, along with the fragmentation of data sources often impacts on the ability to maximise the renewal opportunity. The ripple effects of not addressing the renewal base are also wide-reaching and can lead to customer dissatisfaction and migration.
Our Solution
The Renewals Agency leverages best practice from over 10 years of experience working in renewal management, across multiple vendors and geographical areas. As a fully integrated part of your virtual renewal team, our experts will plug the gaps uncovered during the discovery phase and then engage to maximise your renewal potential. As experts in your products and services, our team will bring the tools, knowledge and resources necessary to deliver against your desired results. Key to our success is managing and enriching renewal information end to end to address clean data, along with automated prioritisation of opportunities based on pre-defined metrics. With customised dashboards, analytics and defined KPI’s, we unlock the visibility and control of the renewal base for our partners.
More revenue, more profit
Customer loyalty
Higher renewal rates
Dedicated renewal experts
Increased data cleansing
Granular Reporting
More frequent customer engagement
Our Experience and Expertise
Our subsidiary, Support Warehouse, serves medium-sized direct customers in several countries on behalf of Hewlett-Packard Enterprise (HPE) as a service-only reseller. HPE end customers are thus optimally supported and receive an IT service tailored to their needs. For more information, see www.supportwarehouse.com
Customer Feedback
Tesedi has been supporting us excellently in the area of HP contract management for years. In no time all our requests are handled with high quality - fantastic. Only clairvoyance would be even better!
Frank Bierbrauer
Sales Manager Cancom on line
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Renewal Support Service
Channel Renewal Support Service
Die Verlängerung bestehender Verträge im Channel bedarf eines vertieften Experten Know-how und ist aufgrund der mehrstufigen Vertriebsstruktur äußerst komplex. Unterschiedliche Ansprechpartner, direkt oder über verschiedenste Distributoren bezogene Produkte sowie unterschiedliche Vertragslaufzeiten und Vertragspartner: Das sind nur einige der Faktoren, die zur Folge haben, dass Verträge nicht optimal verlängert werden, auslaufen oder von Third Party-Maintenance-Anbietern übernommen werden.
Unsere Lösung
Mit unserem Tochterunternehmen TESEDi haben wir langjährige Renewal Management-Erfahrung im Channel. Als neutraler Service-only Distributor haben wir sowohl die Interessen des Herstellers als auch die der Partner im Blick und grenzen uns durch unsere Service-only-Positionierung – d.h. TESEDi verkauft weder Hard- noch Software – klar gegenüber herkömmlichen Distribution ab.
Unterstützt durch modernste Technologie sowie erfahrene Vertriebsexperten begleiten wir sowohl den Hersteller als auch den IT-Reseller bei allen Renewal-Management-Aufgaben, wie der Angebotserstellung, Co-Terminierung mehrere Verträge, Aufzeigen von Cross- und Up-Selling Möglichkeiten sowie der Generierung von Neugeschäft. TESEDi sorgt dafür, dass Ihre Partner die notwendige Unterstützung erhalten, um sämtliche auslaufende Serviceverträge erfolgreich und zeitgerecht zu verlängern. Hierbei arbeiten wir nicht nur eng mit Ihren Partnern zusammen, sondern übernehmen darüber hinaus auch die Rechnungslegung, Abrechnung sowie Delkredere und hinterlegen ein auf Ihre Vertriebskette abgestimmtes Incentive-Paket – damit Ihre Partner am Erfolg von steigenden Vertragsverlängerungsraten teilhaben können.
Mehr Umsatz, mehr Ertrag
Bessere Kundenbeziehung und eine größere Loyalität
Höhere Verlängerungsquoten von über 20% p.a.
Zufriedenere Partner
Bis zu 15% zusätzliches Neugeschäft durch professionelle Betreuung, Up- und Cross-Selling
Höhere Produktivität und Qualität bei gleichzeitig deutlich gesenkten Verwaltungskosten
Unsere Erfahrung und Expertise
Unser Tochterunternehmen TESEDi betreut heute als Service-only Distributor im Auftrag von Hewlett-Packard Enterprise (HPE), Micro-Focus (MF) und HP Inc. tausende Channelpartner in mehreren Ländern. Mehr Informationen finden sie unter www.tesedi.com.
Kundenrückmeldungen
Im Bereich HP-Vertragsmanagement unterstützt uns Tesedi seit Jahren hervorragend. In kürzester Zeit sind sämtliche unserer Anfragen mit hoher Qualität erledigt – wunderbar. Nur Hellsehen wäre noch besser!
Frank Bierbrauer
Vertriebsleiter Cancom on line
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Reminder and Rescue
Reminder and Rescue Service
Unternehmen mit indirektem Vertrieb und zahlreichen Partnern stehen vor der besonderen Herausforderung, ihr Ökosystem erfolgreich zu managen. Es ist zu beobachten, dass es Channel-Partnern nicht immer gelingt, auslaufende Verträge rechtzeitig zu erneuern, obwohl Ihnen die Hersteller dafür zum Teil über 120 Tage Zeit einräumen. Die unschöne Konsequenz davon: Kunden und Umsatz gehen verloren.
Unsere Lösung
Mit unseren beiden Tochterunternehmen Support Warehouse und Europlus Direct haben wir Experten, die sich auf die Rückgewinnung von schon verloren geglaubten Verträgen spezialisiert haben. Als Channel-Rescue-Experten treten sie erst dann mit Ihrem Kunden in Kontakt, wenn die Frist rund um die Erneuerung abgelaufen ist. Endkunden werden zuerst auf die Vertragsverlängerung hingewiesen und erinnert, sich direkt an ihren Channelpartner zu wenden. Falls Endkunden oder Channelpartner nicht aktiv werden, werden wir als Rescue-Experten selbst tätig (Trigger-Datum wird vom Hersteller festgelegt). Wir kontaktieren dann den Kunden direkt und versuchen einen neuen Vertrag abzuschließen. Unsere Renwal Reminder- und Rescue-Service hat neben vielen rückgewonnen Verträgen für Sie noch zusätzliche Vorteile:
Reminder Service sämtlicher auslaufender Verträge
Höher dotierte Vertragsverlängerungen durch Up- und Cross-Selling
Rettung von bereits verloren geglaubten Serviceverträgen
Fortlaufender Support durch Hersteller sichergestellt
Effektiver indirekter „Lead Generator“ für die Channelpartner
Zufriedenere und loyalere Endkunden
Generierung von Zusatzgeschäft durch Aufdeckung Naked Boxes (Uncovered Equipment)
Unsere Erfahrung und Expertise
Unser Tochterunternehmen Support Warehouse ist autorisierter HPE Renewal Reminder Service Provider in 13 Ländern, und unser Tochterunternehmen, Europlus Direct ist offizieller und autorisierter IBM und Lenovo Renewal Reminder Service Provider in 20 Ländern. Gemeinsam betreuen wir hier über 7.000 Kunden und stellen sicher, dass diese rundum einen reibungslosen IT-Service erhalten. Mehr Informationen finden sie unter www.supportwarehouse.com oder www.europlusdirect.com.
Customer Feedback
Helpful. Another resource to make sure support coverage doesn't fail. Thanks.
Customer
From technology and design industry
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EPD Service-Only Reseller
EPD Service-Only Reseller
The renewal of existing contracts requires in-depth expert know-how and is extremely complex due to the OEM multi-tier sales structure`s. Different contact persons, products purchased directly or through various distributors as well as different contract terms all paired with changing IT inventory are only some of the factors that impact customer experience during the renewal process. As a gate-way to the OEM`s we are one-point of contact that support service customers with the renewal of their existing service and maintains contracts thereby assuring that customer have the optimal coverage for their IT equipment.
Our Solution
EPD IT Services specialises in the end-to-end renewal management of IT support and maintenance agreements. As a dedicated and accredited services-only channel partner we are purely focused on supporting end-users throughout the entire renewal process. We use state-of-the-art IT systems to check system configurations, service coverage periods and optimise quotations to meet customer requirements and to assure fast lead and turn-around times.
Direct access to the proper contacts at the OEM
Fast lead and turn-around times
Quickly identifying right offer at attractive prices
Optimal quality, efficient handling
Years of experience with support agreements
100% administrative work taken care of
Optimal service coverage – satisfied customers
Simple, reliable, pro-active
Our Experience and Expertise
Our Services Only Reseller team leverages best practice from over 10 years of experience working in renewals management across multiple vendors and geographies. We bring the tools, knowledge and resources necessary to deliver unique services that maximise the services revenue for the OEM whilst providing a simple and effective renewal experience for customers. FOCUS, EXPERTISE AND TECHNOLOGY ARE OUR FACTORS FOR SUCCESS
Contact Us
Address
EPD Worldwide
Floor 19
67 Albion St
Pinnacle
LS1 5AA
United Kingdom
Telephone
Social Media
EPD Multi-OEM
EPD Multi-OEM
Our offering is designed to meet the needs of our customers and extends to all segments of the IT Channel across multiple geographies. We are able to recognise value by reducing the complexity of global IT sourcing and deliver cost and time savings to our partners. Our goal is to consolidate and simplify the process of IT Services procurement.
Our Solution
Many business are confronted with the supply and renewal of multiple vendors for a single project which typically requires a fragmented approach and is inefficient to manage. The route to source IT solutions across multiple geographies has the added complexities of language, time-zones, currency and local tax along with the extra administration of different contacts for quotes and invoices. It’s widely recognised that there is a growing need for optimisation of this process to ensure time and money is well spent.
Our Services
Our team specialises in the sourcing and supply of Multi-OEM services by leveraging best practice from over 10 years of experience working in renewals management with key Vendors across multiple geographies. We are experts in managing both complex and simple renewal solutions to provide a proactive service that supports our partners and meet their goals. With our extensive network, our team are able to speed up and simplify the sourcing and quoting process to off-load the convoluted task of multi-country sourcing. Working closely with local OEM’s, we are able to negotiate and provide the best solution and pricing for our customers.
Multi-OEM Renewal Consolidation
Reduce overall spend through consolidation
Increased Renewal Rates
Dedicated renewal experts
Granular Reporting
Increased customer loyalty
Multi-OEM Global Renewals
Aligned resources with native language skills
Negotiation of local pricing
Single point of contact
Centralised quoting and invoicing
Currency standardisation
Contact Us
Address
EPD Worldwide
International Development Centre
Valley Drive
Ilkley
LS29 8PB
United Kingdom
Telephone
Social Media
EPD Worldwide
EPD Worldwide
As highly specialised IT services experts, we provide added value to your IT service maintenance solutions.
We offer comprehensive worldwide IT services management. EPD Worldwide customers benefit from one combined quote valid for all specified countries and adapted to the respective language, currency and local legislation.
Contract Management
Our Contract Management service allows us to constantly review and maintain your IT contracts, ensuring all contracts accurately reflect the correct status of all relevant IT devises within your contracts.
Reviewing Service Level Agreements ensuring they meet customer requirements.
Pro-active 90 day renewal reminder service.
Management of Drop in/Drop out service
Comprehensive contract review process.
Provide clear position on accountability, roles and responsibilities.
Managing contract cancellation policies.
Assure alignment of contract coverage, duration and timing among multiple contracts despite being spread among multiple countries
Ensuring clients are always on the most appropriate service available.
Updating assets on existing maintenance contract.Higher renewal rates
Notification process regarding any changes from vendors applicable for the duration of the agreement.
Electronic Pack Registration
With our Electronic Pack Registration service, we ensure all purchased services are successfully activated and assets supported.
Arranging Pac registrations
Provide pro-active renewal reminders.
Manage vendor tickets.
Providing End of Service machine notification.
Inventory Management
Our Inventory Management service allows us to constantly review and report on your full inventory assuring accurate and correct asset management.
Full Warranty Check on all Inventory.
On-site itemised hardware inventory.
Summary Report for your multiple contracts (by location and vendor.
Consultation
Our Experts support you in identifying the most suitable service maintenance solutions for you based on your requirements and machine capabilities.
Advising service maintenance solutions available for specific global markets.
Providing the most appropriate solutions available based on budget and value.
Explanation of any tax regulation on specific countries.
Full breakdown on the Service Level Agreements available in each geographical location.
Contact Us
Address
EPD Worldwide
International Development Centre
Valley Drive
Ilkley
LS29 8PB
United Kingdom