International Lenovo maintenance and support services for UK business partners
Is your UK IT business missing out on Lenovo services revenue for international deployments?
EPD Global Lenovo Capabilities:
EPD Worldwide
Simplifying Lenovo international IT deployments and asset management for UK business partners
For many UK based IT business partners, a customer request to supply hardware internationally can create numerous problems and missed revenue opportunities.
How can I supply genuine Lenovo support in overseas locations?
Genuine OEM warranty upgrades and post-warranty maintenance support services must be purchased in the same country as the hardware is being installed. For example, a partner in the UK cannot purchase Lenovo support services domestically and then activate the support overseas – it will not be valid.
Instead, the Lenovo support must be purchased in the same country as where the hardware is installed.
Most partners do not have an international supply chain to source support services, so will often ask the end user to purchase support themselves, from a local supplier.
As well as missed revenue, this also then exposes the end user to a rival IT business. For some partners, this is enough to prevent them supplying the hardware in the first place.
For over 15 years, EPD Worldwide have supported IT channel partners all around the world, by re-selling genuine OEM support services for over 100 countries.
Our channel partners in the UK know they can request pricing for global Lenovo support service which will be valid. In fact, Lenovo regularly refer UK partners on to us for this very reason!
Support Types
Lenovo Service Contracts and Part Numbers (Service packs)
Lenovo SLAs
Lenovo SLAs available – Foundation, Essential, Advanced
Multi-lingual team
13+ languages supported in-house from a single point of contact
Currencies & Tax
EPD can transact in local currencies and deal with local taxation