EPD IT Capabilities
Please find below a breakdown of the countries we offer Lenovo, IBM, IBM Multivendor support for and the timescales you should expect to receive a quote in:
Country in Africa Zone | Service Pac | Turnaround on ServicePac quotes | Lenovo Service Agreement (LSA) – On-Site Support | Turnaround on LSA On-Site support | Lenovo Service Agreement (LSA) – Remote Support | Turnaround on SLA Remote Support Africa | IBM Services | Turnaround on IBM quotes |
---|---|---|---|---|---|---|---|---|
Country in Africa Zone | Service Pac | Turnaround on ServicePac quotes | Lenovo Service Agreement (LSA) – On-Site Support | Turnaround on LSA On-Site support | Lenovo Service Agreement (LSA) – Remote Support | Turnaround on SLA Remote Support Africa | IBM Services | Turnaround on IBM quotes |
Country | IBM quotes | Turnaround IBM quotes | Lenovo quotes | Turnaround on Lenovo quotes | Non-IBM Machines - Multi vendor | Brands under multi vendor | Turnaround on Multi vendor | HP Carepacks & MA | Turnaround on HP Quotes |
---|---|---|---|---|---|---|---|---|---|
Country | IBM quotes | Turnaround IBM quotes | Lenovo quotes | Turnaround on Lenovo quotes | Non-IBM Machines - Multi vendor | Brands under multi vendor | Turnaround on Multi vendor | HP Carepacks & MA | Turnaround on HP Quotes |
Countries | IBM quotes (blue) | Turnaround IBM quotes (blue) | Lenovo quotes | Turnaround on Lenovo quotes | Non-IBM Machines (Multivendor) | Brands under Multivendor | Turnaround on Multivendor | HP Carepacks & MA | Turnaround on HP Quotes |
---|---|---|---|---|---|---|---|---|---|
Countries | IBM quotes (blue) | Turnaround IBM quotes (blue) | Lenovo quotes | Turnaround on Lenovo quotes | Non-IBM Machines (Multivendor) | Brands under Multivendor | Turnaround on Multivendor | HP Carepacks & MA | Turnaround on HP Quotes |
Country in Middle-East Zone | ServicePac | Turnaround on ServicePac Quotes | Lenovo Service Agreement (LSA) Onsite Support | Turnaround on LSA On-Site support | Lenovo Service Agreement (LSA) – Remote Support | Turnaround on SLA Remote Support | IBM Services | Turnaround on IBM Quotes |
---|---|---|---|---|---|---|---|---|
Country in Middle-East Zone | ServicePac | Turnaround on ServicePac Quotes | Lenovo Service Agreement (LSA) Onsite Support | Turnaround on LSA On-Site support | Lenovo Service Agreement (LSA) – Remote Support | Turnaround on SLA Remote Support | IBM Services | Turnaround on IBM Quotes |
Countries | IBM Quotes | Turnaround on IBM Quotes | Lenovo quotes | Turnaround on Lenovo quotes | Non-IBM machines - Multivendor | Brands under multivendor | Turnaround on multivendor | HP Carepacks & MA | Turnaround on HP Quotes |
---|---|---|---|---|---|---|---|---|---|
Countries | IBM Quotes | Turnaround on IBM Quotes | Lenovo quotes | Turnaround on Lenovo quotes | Non-IBM machines - Multivendor | Brands under multivendor | Turnaround on multivendor | HP Carepacks & MA | Turnaround on HP Quotes |
Countries | IBM Quotes | Turnaround IBM Quotes | Lenovo Quotes | Turnaround on Lenovo quotes | Non-IBM Machines - Multi vendor | Brands under Multi vendor | Turnaround on Multi vendor | HP Carepacks & MA | Turnaround on HP Quotes |
---|---|---|---|---|---|---|---|---|---|
Countries | IBM Quotes | Turnaround IBM Quotes | Lenovo Quotes | Turnaround on Lenovo quotes | Non-IBM Machines - Multi vendor | Brands under Multi vendor | Turnaround on Multi vendor | HP Carepacks & MA | Turnaround on HP Quotes |
Country | IBM quotes | Turnaround IBM quotes | Lenovo quotes | Turnaround on Lenovo quotes | Non-IBM Machines (Multivendor) | Brands under Multivendor | Turnaround on Multivendor | HP Carepacks & MA | Turnaround on HP Quotes |
---|---|---|---|---|---|---|---|---|---|
Country | IBM quotes | Turnaround IBM quotes | Lenovo quotes | Turnaround on Lenovo quotes | Non-IBM Machines (Multivendor) | Brands under Multivendor | Turnaround on Multivendor | HP Carepacks & MA | Turnaround on HP Quotes |