EPD Service-Only Reseller


The renewal of existing contracts requires in-depth expert know-how and is extremely complex due to the OEM multi-tier sales structure`s.  Different contact persons, products purchased directly or through various distributors as well as different contract terms all paired with changing IT inventory are only some of the factors that impact customer experience during the renewal process. As a gate-way to the OEM`s we are one-point of contact that support service customers with the renewal of their existing service and maintains contracts thereby assuring that customer have the optimal coverage for their IT equipment.

Our Solution


EPD IT Services specialises in the end-to-end renewal management of IT support and maintenance agreements.  As a dedicated and accredited services-only channel partner we are purely focused on supporting end-users throughout the entire renewal process.  We use state-of-the-art IT systems to check system configurations, service coverage periods and optimise quotations to meet customer requirements and to assure fast lead and turn-around times.  

Direct access to the proper contacts at the OEM

Fast lead and turn-around times

Quickly identifying right offer at attractive prices

Optimal quality, efficient handling

Years of experience with support agreements

100% administrative work taken care of

Optimal service coverage – satisfied customers

Simple, reliable, pro-active

Our Experience and Expertise


Our Services Only Reseller team leverages best practice from over 10 years of experience working in renewals management across multiple vendors and geographies. We bring the tools, knowledge and resources necessary to deliver unique services that maximise the services revenue for the OEM whilst providing a simple and effective renewal experience for customers. FOCUS, EXPERTISE AND TECHNOLOGY ARE OUR FACTORS FOR SUCCESS

Contact Us


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Address


EPD Worldwide
International Development Centre
Valley Drive
Ilkley
LS29 8PB
United Kingdom

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